Using a mind-shifting approach, Walking the Invisible Gemba guides leaders on how to avoid the costly effect of miscommunication by teaching
· why communication is everyone’s responsibility
· how to see the hidden sources of poor quality and wasteful activities
· the foundation of zero defects in the daily interactions of your stakeholders
· how to adapt quality and continuous improvement to reduce misunderstandings
Whether you are in a large, medium or small organization, part of the C-suite, project management, operations, quality, supply chain or practically any function in a company where people have to interact with others to get the job done, Walking the Invisible Gemba will help you transform the most frequently used process, to gain a never-ending advantage over your competition.